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On this page you can find the answer to the most frequently asked questions about the Sound Recorder and Editor.
Click on the question in the list below, to jump directly to the answer:
| Q: |
The CD's I create with your recordings play back on my computer,
but not on my home or car player.
What is wrong? |
| A: |
If the CD's cannot be played back on a regular CD player, then this can
have several reasons. The most common reason is that the CD was not created correctly
with your CD-burning software. Most CD players require the CD-recording-session to be
closed. For more information on creating standard Audio CD's and CD-recording-sessions,
please refer to the manual of your CD-burning software.
Another possibility is that you created a Data CD with the sound files. This kind of CD
is not recognized by regular CD players. Make sure you create an Audio CD instead and to
"close the session" on the CD. If none of the above applies, then try burning the CD at a lower speed. Burning at speed 1X instead of any higher speed supported by your CD-burner or CD's, causes a "deeper burn" which may work better on older CD players. |
| Q: |
My recordings contain pops, skips or other distortions, while the
original sounds fine. What is wrong? |
| A: |
If your computer is sufficiently equipped (see System requirements), this could be caused
by a defect in the sound card hardware, but most likely it is caused by a problem in the
software driver of your sound card.
The Sound Recorder is depending on the quality of the sound card hardware and
software driver, for the digitizing process.
Here are some recommendations and things to check, in order of likeliness that they cause
the problem:
- Check if there is an update available for the software driver of your
sound card.
Most manufacturers of sound cards have an Internet site where free updates can be
downloaded.
- Make sure that no other tasks are active on your computer, while you are
recording.
The activity of other tasks, could have a negative impact on the response time of other
processes like the recording process, causing short skips and pops.
Do not forget about the tasks sitting in the "system tray" of Windows. That is
where the clock is displayed, at the bottom right hand of the screen. Usually this is
where programs like virus scanners are active.
Also, if you have a continuous Internet connection (through cable or (A)DSL for example),
it is best to disconnect it while you are recording.
- Check the hard disk light on your computer.
While recording, it should blink just shortly every 2 or 3 seconds. If the light blinks
constantly and if you constantly hear hard disk activity while you are recording, then the
speed of your hard disk could be the problem.
What might help then, is to de-fragment your hard disk. This can be done with the hard
disk de-fragmentation tool that comes with Windows and it can be found in the Start menu
under Programs / Accessories / System tools / Defragmentation.
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| Q: |
I have no sound output, except from your program.
Why is this? |
| A: |
The Sound Recorder and Editor both automatically make sure that the
volume is set correctly when it starts, but other programs most times don't do this
automatically.
If you don't hear any sound when the Recorder or Editor is not running, then you can
manually control the sound channels on your system with the Windows volume controls.
To open the Windows volume controls, double click on the little speaker icon in the task
bar of Windows (in the lower right-hand corner of the screen, near the clock) and make sure that the volume slider for the Wave channel
is not set too low or even muted. |
| Q: |
Can I paste and merge pieces of sound in the Editor? |
| A: |
No.
The primary purpose of the Sound Recorder and Editor, is to digitize and prepare existing
recordings on vinyl or tape, before you record them as separate tracks on audio CD's.
Pasting and merging pieces of sound, is used to create new sound effects and this is not
what the Editor is designed for. |
| Q: |
Why is the disk full so quickly? |
| A: |
Sound files are very large files. Specially sound files that are suitable
for making an audio CD take a lot of disk space, because they contain the information for
two-channel (stereo) sound with a frequency of 44.1 kHz.
For each second of digital sound, you need approximately 172 Kb of free disk space. That
is approximately 10 megabyte for each minute.
Please note that the actual amount of required disk space depends on the selected
recording quality.
As soon as you have recorded the sound files on an audio CD, you can of course remove the
files from disk again. |
| Q: |
Why is the amount of available disk space not decreasing after I
recorded something? |
| A: |
A new recording is always stored on the hard disk as a temporary file.
While recording, the amount of available disk space on the disk that is used to store the
temporary file will decrease.
This is indicated in the Sound Recorder window, as the time that the new recording can
last before the disk will be full.
After recording, when you save the new recording to another disk with the Sound
Editor, the used space will be released on the disk that was used to store the temporary
recording file and this space will then be reused for the next recording. |
| Q: |
How can I minimize the window? |
| A: |
You can minimize the window, by choosing Minimize in the
system menu of the window. To show the system menu, click on the icon on the left in the
title bar.
The Sound Recorder and Editor has a help button in the title bar of the window. With this
help button you can click on the controls in the window to see a short description of the
control.
In Microsoft Windows it is unfortunately not possible to show both a help button and a
minimize button. |
| Q: |
I have paid before but lost my Access key.
Do I have to pay again? |
| A: |
No.
Registered users can enter PolderPlus, the
customer service area on this site.
On PolderPlus you can have your last Access key being re-sent to your registered E-mail
address.
If the Access key does not activate the software anymore, you can apply for a new Access
key for the same product from within PolderPlus. |
| Q: |
Will my Access key still work if I upgrade my computer? |
| A: |
Maybe not, but this does not mean that you will have to
pay again in such event.
The software does require another Access key on every other computer.
This has all to do with the built-in copy protection mechanism.
If you ever get a new computer, or if you change the configuration of your current
computer in such a way that the software thinks it is running on another system, then
registered users are always entitled to get a new Access key for the same product without additional charge.
Registered users can enter PolderPlus, the
customer service area on this site, to apply for and receive a new Access key for the same product instantly in
such cases.
The software also enters a new and fully functional 7 day trial period in these cases, so
you will have plenty of time to arrange for a new key before the 7 day trial runs out.
If you want to activate and use the software on more than one computer, you will have to buy additional licenses. Registered users can buy additional licenses with a
5 Euro discount
through PolderPlus, the customer service area
on this site. |
| Q: |
Is my registration good for Life? |
| A: |
Yes.
In the unlikely event that we go out of business, we will make sure that an unlocked
version or Access key generator will be available. We will also make updates available
from time to time. Most updates are free, but we may charge a fee for major new
functionality or technology. |
| Q: |
Do you ship the software on CD-ROM or diskette? |
| A: |
No.
We only deliver the software by download over the Internet.
This eliminates additional costs for shipment and handling and is also environment
friendly.
You can download the setup program for the
Sound Recorder and Editor and execute it to install the software on your computer. A fresh
install always starts a 7 day fully functional trial period. To activate the software
beyond the 7 day trial period, you apply the Access key that you will receive after your
payment is processed. |
| Q: |
I live in ...
How much will my card be charged for in my local currency? |
| A: |
If you pay by credit card, the purchase amount will be charged to your
card in your local currency according to the current exchange rate.
Your credit card provider applies the exchange rate. For more information, please contact
your credit card provider. |
| Q: |
Does the price include sales tax? |
| A: |
No, the price does not include tax, because the amount of tax that may be added, if any, depends on where you live.
If you are a citizen in one of the European EEC countries, an
additional Dutch sales tax (VAT, BTW) percentage of 19% is added to the registration fee.
For citizens in any other country in the
world, sales tax does not apply. |
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