PolderbitS Software is a Dutch publisher of quality Audio & Video software with over 70.000 customers in 80 countries.
you proceed to contact us by E-mail, please also check the FAQ (Frequently Asked
Questions) pages on this site:
- For questions regarding the Sound Recorder and Editor,
For questions regarding the Video Recorder,
For questions regarding the DVD Creator,
For questions regarding the Call Recorder,
- Are you a registered user and need an Access key?
Then please check out PolderPlus,
the customer service area on this site.
If you have any question or concern for which you cannot find the answer on this site,
then please contact us at the following E-mail address:
For all questions regarding your payment and/or registration, please contact us at:
If you don't receive a reply within 48 hours, then we did not receive your message, or
our reply did not find its way back to you.
Please check that your return E-mail address is correctly entered in your E-mail program,
or explicitly mention your E-mail address in the message.
You still did not receive a reply from us?
Please check the following:
- Perhaps your E-mail service blocks "unwanted" E-mail for you?
Certain E-mail services like AOL and Hotmail allow you
to enable filters that look for the origin of messages addressed to your account and if
the sender is not included in your address book or safe list, then you will not receive
those messages in your In box.
Optionally those messages will be stored in the "Junk mail" folder, so perhaps
you can find our reply there.
- To double check that your return E-mail address is correct, try sending a test
message to yourself.
If you don't receive your own test message back within an hour at most, then something is
wrong with the delivery of E-mail to your address.
Please contact your E-mail service for help.
- Sometimes E-mail gets lost in "cyber space".
Internet traffic and E-mail messages follow a complex route from sender to receiver and
along this route your message to us, or our our reply back to you, could get lost.
Just send your message again. Chances that it gets lost a second time are slim.
- If you have another E-mail account with another service, then send your message
again using the other service.
Then please also mention your E-mail address at the other service.