Video Recorder
On this page you can find the answer to the most frequently asked questions about the Video Recorder.
Click on the question in the list below, to jump directly to the answer:
- I have paid before but lost my Access key.
Do I have to pay again?
- Will my Access key still work if I upgrade my computer?
- Is my registration good for Life?
- Do you ship the software on CD or DVD?
- I live in ...
How much will my card be charged for in my local currency?
- Is the price including sales tax?
I have paid before but lost my Access key.
Do I have to pay again?
Do I have to pay again?
No.
Registered users can enter PolderPlus, the customer service area on this site.
On PolderPlus you can have your last Access key being re-sent to your registered E-mail address.
If the Access key does not activate the software anymore, you can apply for a new Access key inside PolderPlus.
Registered users can enter PolderPlus, the customer service area on this site.
On PolderPlus you can have your last Access key being re-sent to your registered E-mail address.
If the Access key does not activate the software anymore, you can apply for a new Access key inside PolderPlus.
Will my Access key still work if I upgrade my computer?
Maybe not, but this does not mean that you will have to
pay again in such event.
The software does require another Access key on every other computer.
This has all to do with the built-in copy protection mechanism.
If you ever get a new computer, or if you change the configuration of your current computer in such a way that the software thinks it is running on another system, then registered users are always entitled to get a new Access key without additional charge.
Registered users can enter PolderPlus, the customer service area on this site, to apply for and receive a new Access key instantly in such cases.
The software also enters a new and fully functional 7 day trial period in these cases, so you will have plenty of time to arrange for a new key before the 7 day trial runs out.
If you want to activate and use the software on more than one computer, you will have to buy additional licenses. Registered users can buy additional licenses with a 5 Euro discount through PolderPlus, the customer service area on this site.
The software does require another Access key on every other computer.
This has all to do with the built-in copy protection mechanism.
If you ever get a new computer, or if you change the configuration of your current computer in such a way that the software thinks it is running on another system, then registered users are always entitled to get a new Access key without additional charge.
Registered users can enter PolderPlus, the customer service area on this site, to apply for and receive a new Access key instantly in such cases.
The software also enters a new and fully functional 7 day trial period in these cases, so you will have plenty of time to arrange for a new key before the 7 day trial runs out.
If you want to activate and use the software on more than one computer, you will have to buy additional licenses. Registered users can buy additional licenses with a 5 Euro discount through PolderPlus, the customer service area on this site.
Is my registration good for Life?
Yes.
In the unlikely event that we go out of business, we will make sure that an unlocked version or Access key generator will be available. We will also make updates available from time to time. Most updates are free, but we may charge a fee for major new functionality.
In the unlikely event that we go out of business, we will make sure that an unlocked version or Access key generator will be available. We will also make updates available from time to time. Most updates are free, but we may charge a fee for major new functionality.
Do you ship the software on CD or DVD?
No.
We only deliver the software by download over the Internet.
This eliminates additional costs for shipment and handling and is also environment friendly.
You can always download the setup program for the latest version of the Video Recorder and execute it to install the software on your computer. A fresh install always starts a 7 day fully functional trial period. To activate the software beyond the 7 day trial period, you apply the Access key that you will receive after your payment is processed.
We only deliver the software by download over the Internet.
This eliminates additional costs for shipment and handling and is also environment friendly.
You can always download the setup program for the latest version of the Video Recorder and execute it to install the software on your computer. A fresh install always starts a 7 day fully functional trial period. To activate the software beyond the 7 day trial period, you apply the Access key that you will receive after your payment is processed.
I live in ...
How much will my card be charged for in my local currency?
How much will my card be charged for in my local currency?
If you pay by credit card, the purchase amount will be charged to your
card in your local currency according to the current exchange rate.
Your credit card provider applies the exchange rate. For more information, please contact your credit card provider.
Your credit card provider applies the exchange rate. For more information, please contact your credit card provider.
Does the price include sales tax?
No, the price does not include tax, because it depends on where you live whether or not you have to pay tax.
If you are a citizen in one of the European EEC countries, an additional Dutch sales tax (VAT, BTW) percentage of 19% is added to the registration fee.
For citizens in any other country in the world, sales tax does not apply.
If you are a citizen in one of the European EEC countries, an additional Dutch sales tax (VAT, BTW) percentage of 19% is added to the registration fee.
For citizens in any other country in the world, sales tax does not apply.
