On this page you can find the answer to the most frequently asked questions about the
ordering process.
Click on the question in the list below, to jump directly to the answer:
We only deliver the software by download over the Internet.
This eliminates additional costs for shipment and handling and is also environment
friendly.
You can download the setup program for the
Sound Recorder and Editor and execute it to install the software on your computer. A fresh
install always starts a 14-day fully functional trial period. To activate the software
beyond the 14-day trial period, you apply the Access key that you will receive after your
payment is processed.
Q:
Will my Access key still work if I upgrade my computer?
A:
Maybe not, but this does not mean that you will have to
pay again in such event.
The software does require another Access key on every other computer.
This has all to do with the built-in copy protection mechanism.
If you ever get a new computer, or if you change the configuration of your current
computer in such a way that the software thinks it is running on another system, then
registered users are always entitled to get a new Access key without additional charge.
Registered users can enter PolderPlus, the
customer service area on this site, to apply for and receive a new Access key instantly in
such cases.
The software also enters a new and fully functional 14-day trial period in these cases, so
you will have plenty of time to arrange for a new key before the 14-day trial runs out.
If you want to activate and use the software on more than one computer, you will have to buy additional licenses. Registered users can buy additional licenses with a
5 Euro discount
through PolderPlus, the customer service area
on this site.
Q:
Is my registration good for Life?
A:
Yes.
In the unlikely event that we go out of business, we will make sure that an unlocked
version or Access key generator will be available. We will also make updates available
from time to time. Most updates are free, but we may charge a fee for major new
functionality.
Q:
I live in ...
How much will my card be charged for in my local currency?
A:
If you pay by credit card, the purchase amount will be charged to your
card in your local currency according to the current exchange rate.
Your credit card provider applies the exchange rate. For more information, please contact
your credit card provider.
Q:
Do you also accept PayPal payments?
A:
Yes.
On the on-line order form just make sure to select the US Dollar currency in the upper right-hand corner and then tick the option to pay with PayPal further down the on-line order form.
To go to the on-line order form, click here.
Q:
I have paid before but lost my Access key.
Do I have to pay again?
A:
No.
Registered users can enter PolderPlus, the
customer service area on this site.
On PolderPlus you can have your last Access key being re-sent to your registered E-mail
address.
If the Access key does not activate the software anymore, you can apply for a new Access
key inside PolderPlus.
Q:
I don't have a credit card.
Can I pay by any other means?
A:
Yes.
Besides credit card, we also accept payments by check or money order.
Please see Purchase for detailed information.
Q:
Does the price include sales tax?
A:
That depends on where you live.
If you are a US California, Colorado or Minnesota state resident, the corresponding state sales tax is added
to the registration fee.
If you are a citizen in one of the European EEC countries, also an
additional sales tax percentage is added to the registration fee.
The does (still) differ from one EEC country to another.
For citizens in any one of the other states in the USA, or in any other country in the
world, sales tax does not apply.
