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On this page you can find the answer to the most frequently asked questions about the
DVD Creator.
Click on the question in the list below, to jump directly to the answer:
| Q: |
Can I also use video on VHS tapes? |
| A: |
Yes, using a so called video capture device you can.
Video capture devices or capture cards can convert analogue video, like on VHS tapes, to digital video used on DVD.
Using the DVD Creator you can import video from such devices in the first page of the DVD Creator.
If you are using an external capture device, connect it to the computer and after a couple of seconds it will automatically show the video that's coming in.
In case of a built-in capture device, select it at Select video source on top of the window, or if it is selected already, click on the Play button on the right.
Some digital video camera's can also act as a capture device, if they have an analogue video input connection.
In that case you would connect the VHS player to this input on the camera and the camera to the computer.
You may have to setup the camera to simply "loop-through" from the analogue input to the digital output, or else you first record on camera-tape, after which you can play the tape back to capture this on the PC.
Please check the manual of your digital camera for the details. |
| Q: |
How can I get rid of the PolderbitS logo's on DVD? |
| A: |
During the evaluation period of the DVD Creator, all movies on DVD will contain the PolderbitS Software logo in the lower left-hand corner of the video.
As soon as you activate the software after buying a license, these logo's will not be included anymore. You can always delete and re-create the DVD image later, to end up with a DVD having no PolderbitS Software logos. |
| Q: |
Why does the image creation process take so long? |
| A: |
Creating the image involves encoding of all movies to MPEG video, the video standard used on DVD.
Encoding to MPEG is a number crunching process that takes a lot of time and processor power.
Selecting a lower video picture quality not only fits more and longer movies on one DVD, but also reduces the time needed to create the image.
Depending on the speed of your computer and the selected picture quality, creating the image can take up to 3 or 4 times the total playback time of all movies you included. So if the total playback time of the DVD is 1 hour for example, creating the image can take up to 3 or perhaps even 4 hours on slow systems. |
| Q: |
I have paid before but lost my Access key.
Do I have to pay again? |
| A: |
No.
Registered users can enter PolderPlus, the
customer service area on this site.
On PolderPlus you can have your last Access key being re-sent to your registered E-mail
address.
If the Access key does not activate the software anymore, you can apply for a new Access
key inside PolderPlus. |
| Q: |
Will my Access key still work if I upgrade my computer? |
| A: |
Maybe not, but this does not mean that you will have to
pay again in such event.
The software does require another Access key on every other computer.
This has all to do with the built-in copy protection mechanism.
If you ever get a new computer, or if you change the configuration of your current
computer in such a way that the software thinks it is running on another system, then
registered users are always entitled to get a new Access key without additional charge.
Registered users can enter PolderPlus, the
customer service area on this site, to apply for and receive a new Access key instantly in
such cases.
The software also enters a new and fully functional 7 day trial period in these cases, so
you will have plenty of time to arrange for a new key before the 7 day trial runs out.
If you want to activate and use the software on more than one computer, you will have to buy additional licenses. Registered users can buy additional licenses with a
5 Euro discount
through PolderPlus, the customer service area
on this site. |
| Q: |
Is my registration good for Life? |
| A: |
Yes.
In the unlikely event that we go out of business, we will make sure that an unlocked
version or Access key generator will be available. We will also make updates available
from time to time. Most updates are free, but we may charge a fee for major new
functionality. |
| Q: |
Do you ship the software on CD or DVD? |
| A: |
No.
We only deliver the software by download over the Internet.
This eliminates additional costs for shipment and handling and is also environment
friendly.
You can download the setup program for the
DVD Creator and execute it to install the software on your computer. A fresh
install always starts a 7 day fully functional trial period. To activate the software
beyond the 7 day trial period, you apply the Access key that you will receive after your
payment is processed. |
| Q: |
I live in ...
How much will my card be charged for in my local currency? |
| A: |
If you pay by credit card, the purchase amount will be charged to your
card in your local currency according to the current exchange rate.
Your credit card provider applies the exchange rate. For more information, please contact
your credit card provider. |
| Q: |
Does the price include sales tax? |
| A: |
No, the price does not include tax, because the amount of tax that may be added, if any, depends on where you live.
If you are a citizen in one of the European EEC countries, an
additional Dutch sales tax (VAT, BTW) percentage of 19% is added to the registration fee.
For citizens in any other country in the
world, sales tax does not apply. |
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